Child abuse investigations usually begin with a phone call. More than 400 times each day, someone in Tennessee — a family member, concerned neighbor, teacher, police officer, or doctor — dials a hotline to warn of a child in danger. More often than not, the call ends up on hold. During the last two years, the department hasn’t answered its phones as quickly as it used to, so more callers than ever have been hanging up — as many 25 percent in the early months of 2012, department data show. Nobody can say what happens to those thousands of callers and their concerns, or whether chances to help children are being missed. READ MORE HERE